Return or exchange an item – our 100% money back guarantee as per our Delivery & Returns Policy.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
Email us at firstname.lastname@example.org for a returns form
Our Returns address is:
Red Yellow Enterprises Ltd
PO BOX 228,
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods that are dispatched are sent by a recorded insured service.
This means goods will not be left on the door step or with neighbours.
UK:- Goods are dispatched by the choice you select during checkout.
Royal Mail Tracked 48 – 2-3 Working days : £3.95 (Free if you spend over £50)
Royal Mail Tracked 24 – 1-2 Working days : £5.95
Express Delivery : Guaranteed Next Working Day : £6.00
Weekend Delivery : Guaranteed Saturday?Sunday Delivery : £8.50
DPD Weekend Shipping
Please note: Working days do not include Saturday, Sunday or UK Bank Holidays
If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.
If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us.